BlackStone

Tenant support

Something not right? We’re on it.

Report a maintenance issue in minutes, track it to resolution, and manage your whole tenancy in one place — 24/7.

Report an issue

Report a maintenance issue

Takes about 2 minutes. A photo helps us fix it faster.

What’s the issue?

Your details

Describe it

How urgent is it?

Your open report

Coming soon

Track every report from submission to resolution — a preview of what’s coming: Leaking kitchen tap · #BS-4471

Contractor assigned
4Scheduled — Thu 18 Jun

Also in your portal

Coming soon
  • Pay your rentView balance and pay securely online
  • Tenancy documentsAgreement, EPC, gas & electrical certificates
  • Message your managerDirect line to your property manager
  • Book an inspectionArrange routine visits at a good time

Emergency?

For gas leaks, major leaks, no heat in winter or anything unsafe, contact us straight away on 0121 777 8600 or info@blackstone-properties.co.uk. If you smell gas, call the National Gas Emergency line on 0800 111 999. If life is at risk, always call 999 first.

Making a formal complaint

We hope you never need to, but if something has fallen short we want to put it right. Our complaints procedure is simple, and every complaint is acknowledged within one working day.

01

Tell us

Raise it with your property manager or email our complaints team. We acknowledge within one working day.

02

We investigate

A senior manager reviews everything and responds in full within 15 working days.

03

Escalate if needed

Still unhappy? You can refer to The Property Ombudsman, free of charge.

Prefer to write to us directly? Email complaints@blackstone-properties.co.uk or use our contact form.